Contact Us

To resolve your query as quickly as possible, we have displayed some of our most frequently asked questions below.

Delivery time

Standard delivery takes up to 4 working days. Larger items may take longer - Any differences are highlighted within the Product Details.

Out of stock items

For most out of stock items you can sign up to be notified when back in stock online. If this service is available, you will see 'Alert me when available' on the product or search results.

If you cannot find the item you require on our site, it may only be available in store. Unfortunately, we cannot advise on in store availability, please user our Store Finder for details of your nearest store.

Delivery addresses

Orders can only be placed from and delivered to UK Mainland and Northern Ireland addresses. More information can be found in our Delivery Help & Information section.


For Gold Card queries only, please call Gold Card Customer Services on
0845 367 7878 or send an email to


We offer refunds and replacements on items purchased online subject to our returns conditions being met.

Store Customer Services

For Store related enquiries only, please email our Customer Service team at, for support from Monday to Friday between 9am and 5pm.

Contact details

When contacting us, please quote your order number to help us respond to your enquiry promptly. We aim to respond within 48hrs.

Please note we can only assist with queries from the UK mainland and Ireland.

Please ensure you do not send any credit/debit card information via email.

Send us an email

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Contact us by Post

Toys R Us Customer Service,
Unit 1, Follingsby Park,
Tyne and Wear,
NE10 8HQ